OrvellaTV Privacy Policy
1. Scope of This Policy
This Privacy Policy applies to the OrvellaTV mobile application, related software features, account functions, subscription management interfaces, viewing features, download functions for supported content, customer support interactions, and other services that link to or incorporate this Policy. In this Policy, “OrvellaTV,” “we,” “us,” and “our” refer to the operator of the OrvellaTV service, and “you” refers to the user of the Service.
This Policy is designed for a global entertainment service that offers optional membership subscriptions, including reduced advertising interruptions and download access for supported titles. Our current privacy practices are limited to streaming, account, subscription, support, analytics, advertising, and security operations connected with those services.
2. Categories of Information We May Collect
Depending on how you use OrvellaTV, we may collect account information, contact information, device information, identifiers, usage data, subscription status, payment confirmation data received from app stores or payment processors, customer support records, diagnostics, approximate region information, and content interaction data such as playback events, watch progress, search or browsing activity within the app, download status for supported titles, and preference signals.
We do not intentionally require sensitive personal information to provide ordinary streaming functions. You should not send us government identification numbers, health information, biometric data, precise financial account credentials, or other highly sensitive information through customer support unless specifically requested for a lawful and necessary purpose.
3. Sources of Information
We may collect information directly from you when you create an account, manage profile settings, contact support, purchase or manage a membership, or interact with app features. We may also collect information automatically from your device and app activity, including technical logs, crash reports, playback diagnostics, network status, device model, operating system version, app version, language setting, time zone, advertising or app identifiers where permitted, and usage events necessary to operate and improve the Service.
We may receive limited transaction status, subscription entitlement, renewal, cancellation, refund, and purchase validation information from Apple App Store, Google Play, or other authorized billing platforms. We generally do not receive your full payment card number from those platforms.
4. Purposes for Processing Information
We use information to provide, maintain, secure, and improve OrvellaTV; authenticate accounts; enable playback; remember watch progress; support downloads for eligible titles; verify membership status; reduce advertising interruptions for eligible members; process customer support requests; prevent fraud and misuse; troubleshoot technical issues; measure service performance; comply with legal obligations; enforce our Terms of Use; and communicate service-related notices.
We may also use aggregated or de-identified information to analyze content performance, app stability, feature adoption, and general business operations. Aggregated or de-identified information is not intended to identify you personally and may be used for lawful analytics, reporting, and product planning.
5. Legal and Commercial Basis for Use
We process information where reasonably necessary to perform our agreement with you, provide requested streaming functions, manage membership benefits, comply with app store obligations, maintain safety and security, satisfy legal duties, respond to your requests, and pursue legitimate commercial interests that are not overridden by applicable consumer rights. These interests include service reliability, anti-abuse controls, subscription verification, product improvement, limited advertising measurement, and customer support quality.
Where applicable law requires consent for a specific activity, such as certain device permissions, personalized advertising signals, or marketing communications, we will seek consent through the app, device settings, platform controls, or another appropriate mechanism.
6. Advertising and Analytics
OrvellaTV may use advertising and analytics providers to measure app performance, understand usage patterns, deliver or limit advertising, detect invalid traffic, and improve the viewing experience. Non-member users may see advertising or promotional placements. Members may receive reduced advertising interruptions, but service notices, account communications, legal notices, content messages, or platform-required disclosures may still appear.
Advertising and analytics partners may process device identifiers, approximate location, app activity, ad interaction events, and technical data in accordance with their contractual obligations and applicable law. We do not authorize partners to use OrvellaTV data for unlawful discrimination, harmful profiling, or purposes inconsistent with this Policy.
7. Sharing and Disclosure of Information
We may disclose information to service providers, hosting vendors, analytics providers, advertising technology providers, customer support tools, fraud prevention vendors, payment platforms, app stores, content delivery networks, professional advisers, affiliates, successors in business transactions, and government or legal authorities where required or permitted by law. Such disclosures are made for the purposes described in this Policy and subject to appropriate contractual, technical, or legal safeguards where applicable.
We may disclose information if we believe in good faith that disclosure is necessary to comply with a legal obligation, protect the rights or safety of OrvellaTV, users, licensors, platforms, or the public, investigate fraud or security incidents, enforce our agreements, or respond to lawful requests from competent authorities.
8. International Data Transfers
Because OrvellaTV is designed for global audiences, your information may be processed in countries or regions other than where you live. Data protection laws in those locations may differ from the laws of your jurisdiction. Where required, we use commercially reasonable safeguards, contractual commitments, access controls, and security measures to protect information during international processing.
By using the Service, you understand that technical operation, customer support, hosting, analytics, app store verification, content delivery, and security monitoring may require cross-border processing by OrvellaTV or its service providers.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide the Service, maintain your account, administer membership benefits, comply with legal and tax obligations, resolve disputes, enforce agreements, prevent fraud, maintain security, and preserve business records. Retention periods vary depending on data type, business purpose, legal requirement, user request, and technical constraints.
When information is no longer reasonably necessary, we may delete, anonymize, aggregate, or securely isolate it according to our retention practices. Backup copies may persist for a limited period before routine deletion, subject to security and continuity requirements.
10. Security Measures
We use administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure. These measures may include access controls, encryption in transit where appropriate, limited employee or contractor access, monitoring, logging, vendor review, and incident response procedures.
No digital service can guarantee absolute security. You are responsible for using a secure device, protecting your account credentials, maintaining control of your app store account, and promptly notifying us at galvostudio@163.com if you suspect unauthorized account activity.
11. Your Choices and Controls
You may be able to access, correct, or update certain account information inside the app. You may manage app permissions through your device settings, manage subscriptions through the relevant app store account settings, and control certain advertising or tracking preferences through platform tools where available. You may also contact us to request access, correction, deletion, or other privacy assistance, subject to verification and applicable limitations.
If you opt out of certain processing or disable permissions, some features may become unavailable or less personalized. For example, disabling certain technical permissions may affect downloads, playback stability, notifications, or support diagnostics.
12. California Privacy Notice
If you are a California resident, the California Consumer Privacy Act and related regulations may provide rights to know what personal information is collected, used, disclosed, sold, or shared; to request deletion of certain personal information; to correct inaccurate personal information; to opt out of sale or sharing where applicable; to limit certain sensitive personal information uses where applicable; and not be unlawfully discriminated against for exercising privacy rights.
During the preceding 12 months, we may have collected the categories described in this Policy, including identifiers, account information, commercial information related to subscription status, internet or electronic network activity, approximate geolocation, inferences related to app preferences, and diagnostics. We use and disclose these categories for the business and commercial purposes described above. We do not knowingly sell personal information in the traditional sense of exchanging it for money. Certain advertising or analytics activities may be considered “sharing” under California law, depending on implementation and applicable interpretation. You may contact us at galvostudio@163.com to submit a privacy request.
13. Verification of Privacy Requests
To protect user information, we may need to verify your identity before fulfilling a privacy request. Verification may require matching information you provide with information associated with your account, confirming control of your email address, confirming app account access, or requesting additional details reasonably necessary to verify the request. We will use verification information only for request handling, security, legal compliance, and recordkeeping.
Authorized agents may submit requests where permitted by law, but we may require proof of authorization and may also ask you to confirm the request directly unless prohibited by applicable law.
14. Children and Age-Sensitive Use
OrvellaTV is not directed to children and does not knowingly collect personal information from children under the age at which parental consent is required by applicable law. If you believe that a child has provided personal information to us without appropriate authorization, please contact us at galvostudio@163.com so that we can review and take appropriate action.
Users who are not legally able to consent to digital services in their jurisdiction should use the Service only with appropriate guardian consent and supervision.
15. Third-Party Links and Platforms
The Service may interact with third-party platforms, app stores, content delivery systems, payment processors, analytics services, advertising networks, or external links. Their privacy practices are governed by their own policies and not by this Policy. We encourage you to review applicable platform and third-party privacy notices before using related functions.
Where you purchase a membership through an app store, that platform may process billing, tax, subscription, refund, and account data under its own terms. OrvellaTV receives only the information reasonably necessary to confirm membership status and provide related service benefits.
16. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, app features, vendor practices, business operations, or security requirements. The updated version will be indicated by a revised effective date. Where required by law or where changes materially affect your rights, we may provide additional notice through the app, email, platform notice, or another reasonable method.
Your continued use of the Service after an updated Policy becomes effective means that you acknowledge the updated practices, subject to any consent requirements under applicable law.
17. Contact Us
If you have questions, requests, complaints, or concerns about this Privacy Policy or OrvellaTV data practices, please contact us at galvostudio@163.com. Please include enough information for us to understand and respond to your request, but do not send unnecessary sensitive information.